I use Yelp. Not often, but once in a while. A conversation I had with a friend the other night inspired me to do some investigating into some of Yelp's shady business practices (at least I think they're shady). She explained how glowing reviews she made on Yelp about her new favorite burger joint had been deleted by Yelp. The restaurant was contacted by Yelp and told that if they didn't pay a $500 fee for their account, comments would continue to be deleted. Upon further research I've found out a bit more about Yelp's filter policy. This guy has some issue with it, too.
What? Is this for real? Apparently, it is.
According to Wikipedia, Yelp is ".... a company that operates yelp.com, a social networking, user review, and local search web site." Let me get this straight...Yelp is a social network and review site that filters reviews. What's wrong with this picture?
Have you had any experiences with Yelp's controversial filter policy? I'd love to hear about it.
Just ran across this article since I posted this blog. The article doesn't specifically address how to deal with sites like Yelp who filter reviews, but it does give some good advice on how to respond to negatives reviews online.